Chapter one · The envelope
It is twenty to nine on a Tuesday. The owner of a small lettings agency sits down with a coffee and opens her laptop. 212 unread emails. She deletes about 190 of them without reading a word.
Her phone buzzes. A notification from LinkedIn, two from Instagram. She does not look.
On the desk, on top of the post, is one envelope. It has her name on it, spelled right. It is not a bill and it is not a bank. She opens it before she has finished her coffee.
Eight days later the letter is still on her desk. She has picked it up four times. On the ninth day she rings the number.
Why that envelope worked, and why almost everything else you are being sold right now does not.The rest is in the paper. Ring 01423 226701 and ask for a copy.